This policy applies to product supplied directly by SBC Ltd to distributors, wholesalers and business customers. Retail consumer returns should be handled through the point of purchase.
1. Eligibility
Returns may be requested where product is (a) damaged in transit, (b) supplied non-conforming to the confirmed specification, or (c) shipped in error.
2. Time Limits
Notice of a return must be given in writing within 14 days of delivery, with supporting photographs, batch code and Bill of Lading reference.
3. Inspection
All returns are subject to inspection. Product that is damaged due to buyer negligence, incorrect storage or handling outside our specifications is not eligible.
4. Resolution
Approved returns are resolved by (a) credit note, (b) replacement in the next shipment, or (c) refund of the invoice value less freight and handling.
5. Perishable & Regulated Product
Perishable product returned outside its cold-chain or product for which regulatory clearance has been broken cannot be re-introduced to inventory and will be destroyed at buyer cost.
Effective Date
1 January 2026
Version
1.0
Contact
Scitygate Brewing Company Limited (Company No. 17323558, registered in England & Wales)
2nd Floor Halifax House, 93–101 Bridge Street
Manchester M3 2GX, United Kingdom
Email: help@sbcltd.com · Website: www.sbcltd.com